Greene Rubber Company (GRC) is a custom manufacturer, converter and value-added distributor of rubber and related materials. As a result of its growth, a challenging opportunity exists for Quality Technician at its Woburn MA facility.
Being part of the GRC team, you’ll enjoy the benefit of working in an environment where you can have an immediate impact, and, where individual contributions to business results are rewarded.
Reporting to the Quality Manager, you’ll process Return Material Authorizations (RMA’S) and coordinate Material Review Board (MRB) activities. In doing so, you’ll investigate complaints by getting complete details, working closely with production, engineering, inside sales and others to identify the root cause of non-compliances. You’ll also interact with suppliers and customers in defining problems and bringing the issues to resolution.
Utilizing blueprints/drawings and calipers, gauges and other instrumentation, you’ll take a hands-on role in inspecting materials and products. Additionally, you’ll apply problem solving tools such as Pareto charts, Fishbone diagrams and other continuous improvement methods to analyze data and come to factual conclusions in collaboration with others. Entry and reporting of COPQ data, as well as automated tracking of complaints, authorized returns and supplier materials required. Focus on continuous improvement and commitment to meeting customer requirements are key ingredients for success as Quality Technician.
Responsibilities entail, but aren’t limited to:
Operating inspection equipment; conducting product, material and process inspections, including first article inspections
Defining the root cause of complaints, including research, hands-on measurement, analysis and working with others to develop corrective and preventive action
Writing Corrective Action Requests (CARs) and Supplier Corrective Action Requests(SCARs); working with suppliers and GRC management team to get timely responses
On-going monitoring for timely resolution, reviewing for accurate root cause and preventive action, working with Quality Manager for guidance and approval
Processing RMA’s; coordinating MRB activities and conclusions
Tracking data in Excel and Vantage software
Logging COPQ data and distributing reports for Management Review
Adhering to safety, security, environmental policies and proper use of equipment and materials procedures
Complying with IS0 9001-2008 and TS16949 Standards; acting as a role model assisting others in following Quality Management System
Acting as coordinator for customer support programs such as RoHS compliance, custom packaging and surveys
Additional duties and responsibilities may be assigned, including participating in and potentially conducting quality audits; supporting quality inspection and initiatives for GRC’s custom molding facility in CT.
Requirements include:
