Job Opening: Quality Manager/Continuous Improvement Manager, Northbridge, MA

Riverdale Mills is looking for a Quality Manager/Continuous Improvement Manager who will be responsible for driving Continuous Improvement, creating a living culture that challenges the status quo and behaviors of all plant employees.

Requirements
Develop process improvement initiatives in order to benefit the quality System via individual peers and/or cross-functional teams.

Review plant production equipment environment (e.g., technology, systems, quality, cost, efficiencies, yield) in order to recommend process improvements.

Document current state processes and business systems and compare to benchmarking data and/or best practices in order to identify performance gaps.

Monitor and report on the health of the Quality and Business systems via Key Measurement Data as provided through the effectiveness of Corrective/Preventative Action Reports, Internal and External complaint trends, and the results of Audits of all System Elements.

Provide direction, leadership and coaching to all employees in order to keep the CI initiative alive and functioning within all aspects of Administrative, Management, Support, Manufacturing, Shipping, and After-sale services.

Implement, evaluate and maintain effective application of The Quality System in order to ensure product quality meets or surpasses the customer's expectations.

Make recommendations to management about how to resolve barriers and obstacles in order to constantly improve end results to both internal and external customers.

Core Competencies
Drive Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.

Balance Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.

Deliver Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.

Imports and Exports Good Ideas: Relentlessly seeks, shares, and adopts ideas and best practices in and outside RMC and embraces change introduced by others.

Develop and Inspire Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward stated company goals.

Technical Skills
Process Improvement:

Ability to collaborate cross-functionally and coordinate efforts around process improvement.
Ability to analyze business processes and develop systems-based solutions that will improve current state.
Ability to analyze, and understand dimensional drawing, plans, customer specifications and/or blue prints, and institute them into actual measurement techniques within the manufacturing environment.

Process Management:

Knowledge of process definitions, flow-charting, and process management techniques.

Statistical Process Control:

Knowledge and application of statistical tools and techniques (e.g., X-bar, histograms and range charting) used to understand, monitor, and control work processes.
Knowledge of specific industry standards (i.e. ASTM) and ISO9000 systems and operating methods within RMC's chosen product markets.
Knowledge of the impact, interdependencies, and relationships that each function within the process chains and how they impact all other functions.

For more information, contact:
Charlie DaRosa
Project Manager, Southeastern MA Region
MassMEP (Massachusetts Manufacturing Extension Partnership)
275 Martine St., Unit 106
Fall River, MA 02723
Phone: 508-678-3785
Fax: 508-678-3836
Mobile: 508-688-7627

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